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Audience: Agent and Customer Service Training
Description
Course Description:
This course is designed to address the importance of ethics as a part of professionalism and recognize sources of ethical challenges. After completing this session, students will understand why the study of ethics is important. They will also understand the difference between ethical and legal, know the common elements associated with ethical behavior, and recognize the challenges associated with ethical behavior. We will also review sources of Ethical challenges and understand the ethical decision making process.
Instructor: Jim Gavin
Course Materials
| Ethics for Agents Timed Outline | Available after Purchase | ||
| Ethics for Agents | Available after Purchase | ||
| PLEASE READ - VOD CE INSTRUCTIONS AND STATE REQUIRED FORMS (0.15 MB) | Available after Purchase | ||
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