This program is not available for credit.
The first of two parts, this two-hour webcast explores why service matters most and why it is never enough. The class analyzes the different types of buyers and what customers want. Quick service and personal attention are key, and class discussion focuses on specific issues. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.) This course has NO CE for Florida
|Course Materials||Available after Purchase|
FAIA’s Jeff Odom AIP, AIAM, CCSR.
Jeff Odom graduated from Florida State University in 1988. He began his insurance career by working as both a general lines and life and health insurance agent with an independent insurance agency. He then moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance) working in the continuing education section. Jeff spent the last 4 years as the administrator of continuing education before joining FAIA as Insurance Analyst. Jeff's duties are writing, updating, and revising FAIA's Florida Insurance Research Library. He is married with two children. He spends his free time involved with the local Little League and attending every one of his daughter's ballet recitals.
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